FAQ & Policies

Frequently Asked Questions

Where do I start?

New to Yoga Therapy? I recommend that you read the information on the All about Yoga Therapy page to get a feel for the work. 

All new Clients start with the Starter Program, which include an in-depth intake and initial assessment and 3 x 60 minutes sessions.

If you are still on the fence, you can book a convenient time for a free virtual Consultation Call. We will take this time to discuss your situation and goals, answer any questions and see if we are the right fit.

I DON’T HAVE PARKINSON’S DISEASE, multiple sclerosis OR MIGRAINES, CAN I STILL GET A TREATMENT?

Absolutely! It is true that I have a special interest in neurological conditions, but over the past few years I have worked with individuals with a range of health concerns from joint(s) replacement rehabilitation, high blood pressure, obesity, asthma, to chronic pain/fatigue, mental health issues and more. If you would feel more at ease discussing your specific condition, I recommend you book a Consultation Call so we can assess how Yoga Therapy could benefit you.

Do I need specific equipment?

For both In-Person and Virtual sessions, you need to ensure you have a quiet area in your home, with enough space to move around, comfortable clothes to move in, a mat and a blanket. For Virtual sessions, you need a reliable internet connection and a device with a camera. I recommend a full size computer/laptop screen or large tablet at minimum, as you will want to see me clearly when I demonstrate a physical posture. For future sessions, you may also need additional tools. We will assess when we meet.

I am new to yoga/yoga therapy and want to check if I like it or not. Do you do one time session?

Consider this: how long have you tolerated the discomfort in yourself until you were given your current diagnosis? Disease does not settle quickly, it’s often the result of years of ignored or unheard physiological signals that contributed to your current health condition. Although you may find relief after the first yoga therapy session, one session is not enough to start experiencing long lasting changes. Consistency is key, which is why single sessions are not offered at this time. As a first-time client you will begin with the Starter Program of 3 sessions (including an in-depth intake and initial assessment) so I can assess how you are responding to your tailored treatment plan.

What are your health & Safety protocols?

You have the option to book a Tele-Medicine or In-Person appointment.

Tele-Medicine (virtual sessions): the system I use is fully PIPEDA, PHIPA, and HIPAA compliant. It is user friendly and does not require you to download any drivers.

In-Person sessions: those are conducted in your home (I travel to you), in an outdoor area (backyard, patio…), weather permitting, or in a well ventilated indoor area.

Any indoor space must be large enough to accommodate you on your yoga mat, and at the same time allow me to be 2 meters/6 feet away from you.

I use hand sanitizer before ringing your doorbell and throughout the session as needed. I may ask to wash my hands upon arrival in your home.

I wear my face covering at all times during the session. You are not required to do so as you will want to focus on your breathing during the practice (remember, a lot of the work is on breath). We will maintain physical distancing as often as possible.

For Initial Assessments, where some closer contact and touch may be required, we will both wear our face covering when not maintaining the recommended 2 meters/6 feet physical distancing.

I am fully vaccinated with both doses of the Covid-19 vaccine.

You and I need to feel safe. So if you have any questions or concerns, do not hesitate to connect with me prior to your session.

What are the payment methods?

Payments are via EFT or credit card (Visa, Mastercard, American Express). All clients must leave a credit card on file, which are stored within a secure Wave server.

Is yoga therapy reimbursed by my benefits plan?

Some benefits plans are more comprehensive than others, so you would have to check yours. In some cases, you may be reimbursed if you are being referred by your health care professional (medical or naturopathic doctor, nurse practitioner, occupational therapist, massage therapist, osteopath, physiotherapist…). Feel free to ask them to contact me so we can work the details together and get the most affordable option for you.

I have never done yoga before and I am not flexible, is this for me?

Yoga Therapy sessions are accessible to all since we are focusing on the breath (rather than the form) and adapt the practice to you and your needs. As T.K.V Desikachar said:

“Anybody can breathe. Therefore anybody can practice yoga”.

Company Policies

Welcome to Dedebee Yoga Therapy. 

My goal for you is to be satisfied with all investments in yourself through purchases with Dedebee Yoga Therapy.

By using this website www.dedebee.com (this “Site”) and making online or in person purchases you agree to all terms and conditions.

The information on this Site is provided as information only, is not intended to be medical advice, and should not be treated as such. The owner of this Site (Audrey) assumes no responsibility or liability for any consequence resulting directly or indirectly from the information found on or linked to on this site.

Payment:

All clients must leave a credit card on file. Credit cards will be stored within a secure Wave server. 

Sessions are purchased in packages (collectively the “Program”). 

Starter Program payment in full is due upon booking the Initial Assessment (first session).

The credit card on file will be charged weekly, commencing the day of the first session for all other Programs.

Monthly or full program payments may be arranged upon email request.

All payments will be processed in Canadian Dollars at the time of payment. Dedebee Yoga Therapy is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Refunds:

Due to the nature of the business, Dedebee Yoga Therapy does not offer refunds for yoga therapy services or gift cards. All sales for Yoga Therapy Programs are final. See Cancellation section for policy on missed sessions.
  

Products & Shipping:

Return policy: if you received a product that you would like to return for a refund, the product must be returned at your expense. Purchases must be returned in the original packaging and must be in a new, unused condition. The original and return shipping prices will not be refunded.

For all returns to be processed, it has to be within 15 days of receipt from the date of purchase.

Products might be taxed when shipped outside of Canada, and that must be accounted for by the receiver.

Cancellations:

Cancellations must be communicated via the booking system, using the links in the confirmation and reminder emails, at least 48 hours prior to the scheduled session start. 

Same day cancellations, missed appointments, and late cancellations are charged the full session price, and the session will be counted as used from the package.

Reminder emails are sent 1 week and 72 hours before the appointment so you have ample time to reschedule before the 48-hour window begins. Although these reminders are sent as a courtesy, it is up to you to remember your appointment.

Consistency is key and you should reschedule a cancelled session as soon as possible to keep in line with your progress.

When possible, I will offer a “make up” session during the same week of the missed session if more than 48 hours’ notice is given (subject to availability, no guarantees). If I am not available for a “make up” session during the same week as the cancellation, an additional session may be scheduled for a future date. In such cases, arrangements will be made in writing for record.

If I cancel the session due to illness or emergency, the missed session will be credited in full towards a future session.

Tardiness:

Yoga Therapy sessions are collaborative and require that you invest time and dedication to see long lasting changes.

Should you be late, with or without notice, the session will conclude at the time originally agreed. Any known delay of more than 15 minutes will result in the session being cancelled. See Cancellation section for policy on missed sessions.

Support:

Support between sessions is essential and available via email. Emails are answered periodically throughout the business day and can take up to 24 hours for response during a normal business week. Please note on certain weekends and statutory holidays, email communication may be limited.

Depending on availability, additional support may be scheduled through Virtual check in session at my discretion.

Etiquette:

Both you and I are required to be on time. I will arrive/open the virtual meeting room 5 minutes prior to the start of the session to allow time to check in with you. 

Both you and I are required to maintain a neutral body odor for in-person sessions. 

It is best to practice on an empty stomach, therefore you are encouraged to have your last meal at least three (3) hours prior to the session.

You are required to turn off cell phones (and/or ignore landline calls) and ensure the space is free from disturbances for the time of the session.

Ending Relationship:

Any breach of these policies, including consecutive occurrences of booking and canceling sessions, will result in ending the contractual relationship between the parties (client and Therapist). 

Contact:

If you have any questions about these Terms & Condition, please contact Audrey directly at dedebee.yoga@gmail.com